Pet Goods Reviews

I’ve ordered from petgoods.com a few times, and to be fair, everything has usually shown up in good condition. The tracking generally works, but there have been a couple of times where it just stopped updating for a day or two, which is frustrating when you’re trying to plan around it.
The delivery timing is really the main issue. One order arrived early, but another was about 3 days late and I didn’t get much useful information about what was going on. I get that delays happen, but it would be decent to keep customers in the loop, especially when it’s pet food or supplies people may actually be depending on. I’d order again, but not if I needed something urgently.

The box showed up all smashed and the packaging was bad. I don’t feel like I was asking for anything special, just basic care in shipping, but even that seemed to be ignored. Really frustrating.

My dog is a serious chewer, so I didn’t expect this toy to last long. But so far, it’s still holding up really well. If you’ve got a pup that likes to chew hard, this one might be worth trying

The prices are okay overall. Some items seem fair, but I noticed a few things cost more than on other sites, so I usually double-check before placing an order. I’m a little careful about overpaying, especially if it’s something I don’t need right away. It’s not a bad place to shop, I just wish the deals were a bit stronger sometimes

So... the order was mostly right, but one of the toys came in the wrong size. Not a huge deal, but still a little disappointing. Overall, it wasn’t too bad.

For some reason, this toy broke way faster than I expected. It didn’t feel very well made, and the quality was disappointing.

The order turned out fine in the end, but the communication was slower than I expected. Compared to other places I’ve ordered from, I’m used to getting quicker updates, so I was a bit unsure what was happening with my delivery for a while.

They did get back to me eventually and sorted everything out, so I wouldn’t call it a bad experience. It just wasn’t as smooth as I’ve had elsewhere, and I’d probably only use them again if I wasn’t in a hurry.

I ordered a medium, but it fits more like a very small, at least on me. Maybe I just got an odd one, but it was definitely smaller than expected and feels like kind of a waste of money.

Just a heads up, this site was really frustrating to use. I got all the way to checkout, then it froze and completely wiped out my cart twice. If you’re planning to order, maybe keep track of what’s in your cart or be prepared to start over

I checked out quickly and didn’t run into any issues. Payment went through fine, so yeah, that was it...

It was annoying that I couldn’t just skip my order on my own. I had to contact support to get it done, which felt like way more trouble than it should be

I tried to return my order the whole process was way more frustrating than it needed to be. It kind of felt like they were making it complicated on purpose, with all the extra steps and back-and-forth. I eventually got through it, but it definitely left a bad impression...

The food just seemed stale. It smelled old the second I opened it, and the taste was just as bad. I kept thinking maybe it was one item, but no, it all had that same old, stale smell. Really disappointing because it just didn’t feel fresh at all.

I ordered dog food from petgoods.com and it showed up later than expected, with the box all busted up when it finally arrived. I kept checking my receipt and the shipping emails to make sure I had the dates right, but it still took longer than it should have. Customer support also took forever to get back to me, which just made the whole thing more frustrating. I don’t think I’ll be ordering from them again.

I ordered some dog treats and a toy, and the shipping took way too long. It was close to two weeks before the package finally showed up, and the tracking barely updated the whole time, so I kept checking it like a weirdo with my morning coffee. My dog, of course, had no idea any of this was happening and was just happy chasing a sock around the living room. When everything finally arrived, the treats and toy were totally fine, so no complaints there. I just really needed them sooner, and if shipping stays this slow, I probably won’t order again.

I’ve ordered from this site a few times and I do mostly trust them, which is why I keep coming back when I’m in a hurry. The only thing that bugs me is the shipping, it’s just kind of meh and not always as quick as I’d like.

I ordered some pet supplies and had a question about the delivery because the tracking just stopped updating out of nowhere. I emailed customer service twice and even tried the contact form on their site, but all I got was the usual automatic reply and then nothingggg.
It’s been over a week now and still no actual answer from a real person. I don’t mind waiting if someone just explains what’s going on, but being ignored is soooo frustrating. I definitely won’t be ordering from petgoods.com again

I’ve tried ordering a couple different foods from the site now, and every time they end up being out of stock even though they still show as available. It feels like the popular stuff is always gone before I can get it, while the site makes you think it’s still around. Wasted my time twice already, so I’m frustrated.

I’m still waiting for my refund and nobody has bothered to reply. It’s really frustrating, and I’ve lost trust in them at this point.

I ordered a dog bed and a few treats, and the items were pretty much what I expected from the photos. Nothing amazing, but decent enough. The frustrating part was the delivery. They made it sound like it would arrive within a certain timeframe, but that definitely didn’t happen, and the tracking was barely helpful. Prices were okay, but not good enough to make up for the slow shipping. I might order again, but only if I’m not in any hurry.